Upon successful delivery of the ordered items to the address provided by the customer, Heatso shall consider the transaction complete and fulfilled.
Delivery status will be confirmed through the tracking information provided by our designated shipping partners. Customers are encouraged to track their orders using the provided tracking details.
Once an item is marked as "delivered" based on the tracking information, the responsibility for the items purchased through Heatso is transferred to the customer.
Heatso shall not be held responsible for any loss, damage, theft, or misplacement of items that occurs after the confirmed delivery. It is the customer's responsibility to ensure the security and safety of the delivered items.
In the event of any dispute regarding the delivery or condition of items after the confirmed delivery, Heatso reserves the right to request supporting documentation and conduct an investigation. However, Heatso is not obligated to provide a refund, replacement, or any form of compensation.
Heatso shall not be held responsible for any delays, non-deliveries, or issues arising from circumstances beyond our control, including but not limited to natural disasters, strikes, wars, or any other force majeure events.
The Preliminary Shipping times are the following (please note this is only an estimate and can vary slightly):
- United States - 1-5 Working Days
- United Kingdom - 2-5 Working Days
- European Union - 2-7 Working Days
- Australia / New Zealand - 5-14 Working Days
- Rest of World - 5-14 Working Days
United States
- Free Shipping: Available to Contiguous United States on orders above $499 except for bulky items or items that require special handling.
- Up to 4.4 lbs: $9.99
- 4.4 lbs - 6.6 lbs : $14.99
- 6.6 lbs - 44 lbs : $19.99
- 44 lbs - 55 lbs : $29.99
Additional Surcharges:
- Extra charges may apply for deliveries to Alaska, Hawaii and Puerto Rico.
- Surcharges are also applicable for bulky items like rooftop AC units or items that require special handling.
Canada
- Up to 0.66 lbs : $14.99
- 0.66 lbs - 1.1 lbs : $19.99
- 1.1 lbs - 2.2 lbs (1 kg): $24.99
- 2.2 lbs - 11 lbs : $34.99
- 11 lbs - 44 lbs : $39.99
- 44 lbs - 77 lbs : $79.99
International Shipping
Shipping costs for countries outside the US and Canada will be calculated at checkout.
We usually ship our items from our main location in Costa Mesa, California, United States. In some cases, we may ask a manufacturer or distributor we work with to deliver the goods directly to our clients from their respective locations..
Refer to the provided preliminary shipping dates. If the dates are exceeded, contact Heatso's support at support@heatso.com.
Yes, but there may be a delay if the order is shipped to a PO or parcel shop address. Please note, some couriers do not offer shipping to PO boxes.
Please ensure that the shipping details are correct during checkout, as once the package is sent out, we cannot change the destination address in transit.
When it comes to smaller items, they can sometimes be nested inside one another, so please check everything carefully once again. If you still think that there is something missing, please contact Heatso customer support at support@heatso.com for assistance.
There are no restrictions on different shipping and billing addresses.
Your delivery driver will usually leave a note or place the parcel in your usual safe location.
Heatso uses UPS, FedEx and USPS. We also use other partners for palletized shipments.
We can ship to virtually any address in the world. Please check the shipping details in the Terms & Conditions.
Heatso ships to almost any address globally. Specific regions have preliminary shipping dates mentioned in the Terms & Conditions.
Please call Heatso support at 949-390-9911. Or email to support@heatso.com.
Tracking can be done via the courier’s website using the provided tracking number.
